Support
If you have questions, bug reports, or requests while using the Service, please feel free to contact us using the details below. We usually reply within 2–3 business days.
Contact
Email: help@koitone.com
Operator: Sendinair labs Inc.
When contacting us, please tell us your device (iPhone / iPad / Android), OS version, app version, and what happened, so that we can help you faster.
Frequently asked questions
Q. How do I cancel a purchase or subscription?
On iOS, go to the Settings app > your name (Apple ID) > Subscriptions. On Android, go to the Google Play Store > Profile > Payments & subscriptions > Subscriptions. After you cancel, you can keep using the Service until the end of your billing period.
Q. I would like a refund.
Refunds for in-app purchases are governed by the terms of the platform you purchased from, Apple or Google. For Apple, go to reportaproblem.apple.com; for Google, use the Play Store help. If you have any questions, please contact us at the email address above.
Q. How do I delete my account?
You can permanently delete your account and all related data (characters, chat history, purchase history, and subscription information) yourself at any time from “Settings” > “Account” > “Delete account” in the app. Deletion cannot be undone. Subscriptions purchased through the App Store or Google Play are not cancelled automatically when you delete your account; to stop billing, cancel them in your Apple ID subscription settings or in Google Play > Payments & subscriptions > Subscriptions. If you cannot do this from the app, please contact us at the email address above.
Q. About AI responses
All characters, responses, and stories in the Service are fiction created by generative AI and have no relation whatsoever to any real person or organization. For details, see the Terms of Service.